Before you actually purchase your ticket through our website(s), our system will give you the opportunity to review the seat location, event and performance date you have chosen. Once you make your final selection and purchase your ticket, we will not make exchanges or refunds unless so directed by a venue or promoter canceling or postponing an event.
Usa Entertain Group Inc. does not issue refunds for tickets claimed to be not delivered/not received; or for tickets reported lost, stolen, damaged or destroyed.
Usa Entertain Group Inc.(when issuing an electronic ticket which may be printed at the customer's own printer) may allow the consumer to reprint such customer-printed tickets for THE CONSUMER'S USE ONLY. The unique bar code printed on all tickets will allow access by ONLY ONE ticket, the first ticket, to enter the event.
The user agrees not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and user assumes all financial and criminal liability resulting from the same, including the copying of user's unique, bar-coded ticket.
If the amount you pay for a ticket is obviously or grossly incorrect, regardless of whether due to an error in a price posted on the Usa Entertain Group Inc. website or otherwise communicated to you, and regardless of whether it was because of a transactional malfunction of the Usa Entertain Group Inc. website, then Usa Entertain Group Inc. will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.
Cancelled or Postponed Events All ticketed events are to be held irrespective of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter are charged with making the final determination of cancellation and refund availability. Usa Entertain Group Inc.will issue refunds ONLY if an event is cancelled in its entirety and not rescheduled. If an event is cancelled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next credit card statement depending upon your credit card's billing cycle. Refunds for cancelled performances include the ticket price and the per ticket convenience charge(s) but do not include the per order handling charge and any fees collected for an express delivery option.
Opening acts or guests may sometimes tour with headlining performers. Usa Entertain Group Inc. is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be given if an opening act is changed or cancelled. Merchandise Return Policy All merchandise is sold on a final sale basis. There are no refunds, cancellations, or exchanges. Unless exchanges are made for minor causes such as exchange a clothing merchandize for the same item in a different size only, however this is subject to availability. Exchange requests must be made within 30 days of purchase. The cost of returning and reshipping clothing merchandise for exchange shall be the responsibility of the consumer. All clothing returned for exchange must be unworn and in "'as new" condition.
All CD/DVD merchandise is sold on a final sale basis. There are no refunds or cancellations. Defective merchandise may be exchanged within 30 days of the date of purchase for the same item, or refunded in full upon return of the defective merchandise. Where part of a box set is found defective, the entire set must be returned for exchange or refund. Return/replacement shipping costs for defective merchandise shall be the expense of Usa Entertain Group Inc.
Return/replacement shipping costs for merchandise shipped in error shall be at the expense of Usa Entertain Group Inc. If you receive an item that does not match your order, please contact Usa Entertain Group Inc. within 30 days of the date of purchase to arrange for pick-up and reshipping. CD/DVD merchandise must be unopened. All clothing must be unworn and in "as new" condition.
